Outlook FAQs

General

Will my email address change with this conversion?

How much space will I have in Outlook?

 How do I archive within Outlook?

Will all of my email, tasks, notes and calendar items convert to Outlook?

Can I forward my Outlook account to another email client?

Email retention rules

How do I check the size of my Outlook account?

How can I get my Groups to show in the Outlook Address Book options?

How can I search by Last Name vs. First name in the Address Book?

 

  

Calendar

How do I set Random recurring appointments in Outlook?

 

Smartphones and Other Devices

How do I configure my smartphone or other device to synchronize my email and calendar?

  

General

Will my email address change with this conversion?

No.  Your email address will remain the same, network-id@gvsu.edu.

 How much space will I have in Outlook?

Email accounts will have 25 Gig of space.  This includes all messages converted, archives and calendar items.  This is 24 times more space allocation than in Groupwise.

How do I archive within Outlook?

Archiving does not exist within Outlook.  You are responsible for managing your email within the 25 Gig space limitation.

Will all my email, tasks, notes and calendar items convert to Outlook?

Yes.  We will bring everything (except frequent contacts) currently in your Groupwise account at time of conversion into the Outlook account.  All past and future calendar appointments will also be converted.

Can I forward my Outlook email to another email client?

GVSU strongly encourages you to utilize the official email communication of the university.  Guaranteed delivery of email (vs. spam), calendar access and proper email management of Outlook are key to utilizing the supported system.  All forwarding of Outlook mail to another email client is the responsibility of the end user.  See our See our Training Guides on how to set up your forward account.

 

Email retention rules

It is the responsibility of the individual owning the email account to manage their email.  GVSU will retain items in Trash for 30 days and then delete these messages permanently.  

How do I check my mailbox size in Outlook?

Click here for instructions.

 

How can I get my Groups to show in the Outlook Address Book options?

If you had email Distribution Groups set up in GroupWise under your personal account, they will convert to Outlook.  You will find them in Outlook under Contacts and then your personal account.  If you want them to show up in the address book as a selection within Outlook you must add them to the Address Book, click here for instructions.

 

Search by Last Name vs. First Name in Address Book

The Address book defaults to search by First Name.  If you want to search by Last Name, within the Address Book Search, select the Advanced Find and enter the name into the Last name field.

 

Calendar

  How do I set Random recurring appointments in Outlook?

You must set random recurring appointments individually.  This option does not exist within Outlook.

 

Smartphones and Other Devices

 

How do I configure my smartphone and other devices?

Please refer to our Training Guides for information on setting up your smartphone or other device to sync with Outlook.

Page last modified January 15, 2012