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Frequently Asked Questions


Blackboard

  • First try to login to your email
    • If your email works, try resetting your browser then try Blackboard again
    • If your email doesn't work, reset your password by going to MyBanner and clicking on Personal Information.
  • If your courses are listed in MyBanner, then you are registered for the course.
  • If you can't see your courses in Blackboard, please contact your professor to ask if they have made the courses available.
  • If you cannot see your grades in the Grade Center, please contact your instructor directly.
  • To have your course evaluation reset you can do one of the following:
  • Click the link "Get Blackboard IM" in the bottom left hand corner of your Blackboard page.

Outlook

  • If you are having problems logging into your Outlook account and you have already tried resetting your password please do one of the following:
  • To add the Barter Board to your favorites on Outlook 2013 click here.
  • To add the Barter Board on a Mac click here.
  • Take a screenshot of the Spam Email and save it as a PNG or JPEG file
  • Create a new blank message and add the file as an attachment
  • In the subject box put the original subject line
  • Leave the body of the message blank
  • Sent the email to abuse@messaging.microsoft.com
  • The maximum size of a mailbox at GVSU for Faculty/Staff is 25 GB
  • If you are using the Outlook client for Mac, we recommend that you keep no more than 5000 emails in your inbox folder
  • Please take note that the emails in your sent folder do not automatically purge themselves.
  • To share your calendar on Windows 8 click here.
  • To share your calendar on Windows 7 click here.
  • To share your calendar on a Mac click here.

Wireless

  • Restart your device and try retyping in your username and password
  • If it is still not working try to change your password.
  • Contact the HelpDesk by phone, email, or walk up for further assistance.
  • Restart your device.
  • If it is still not working try to change your password.
  • Contact the HelpDesk by phone, email, or walk up for further assistance.
  • First you register the device at the Self-Service Portal.
  • You will need to use GV-GameNet to connect your gaming device to the Wireless Internet.
  • You can also use an Ethernet cord to connect your gaming device to the Wired Internet.
  • Click here to learn more about sponsoring a wireless guest on campus.
  • The IT department blocks wireless access based on the following two factors
    • Copyright block
    • Virus block
      • If you have a virus block please perform a full virus scan on your computer and email a screen shot to helpdesk@gvsu.edu so that we can unblock your account.
 
 
 

GVSU Gmail

  • First try to reset your password by going to MyBanner.
    • Make sure to follow the password rules and wait a full 5 minutes after changing the password to try.
  • If this doesn't work, please do one of the following:
  • The Google Drive available through your GVSU Gmail account has an unlimited storage capacity.
  • Click here to connect any mobile device to your Gmail account.

Printing

  • Call the IT Help Desk at 616-331-2101, they will notify a Tech and have them come fix the jam.
  • If your printer in your office is jammed you can getting assistance through the following methods.
  • If you are having problems with GV-Print please do one of the following.

Computer Help (Virus/Malware/Hardware/Software)

Faculty - If you realize that your computer is infected with Malware or a Virus please do one of the following.

Students - If you realize that your computer is infected with Malware or a Virus please do the following.

  • Click here for help with personal computer problems.