General Manager
Byron Center Hospitality, LLC - Grand Rapids, Michigan
Description
Why join our team?
Byron Center Hospitality is seeking its next General Manager to lead its team and manage the 84-room hotel located across the street from the Tanger Outlet mall and just minutes from downtown Grand Rapids, Grand Rapids International Airport, and Gun Lake Casino. As part of your employment, enjoy such benefits as:
- Competitive salary + profit sharing bonus
- Benefits, including insurance and paid time off
- Flexible schedule
What you get to do in this role:
The General Manager oversees all aspects of the hotel operations, including guest relations, front desk, housekeeping, maintenance, finances, teambuilding, and staff development. The General Manager is responsible for all phases of hotel management, including sales and marketing, human resources, food and beverage, budgeting, and empowering associates to provide superior customer care to guests.
- Recruits, selects, trains, and manages employees to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals.
- Maintain a high level of enthusiasm and loyalty to the hotel in order to reduce turnover and increase morale.
- Creates and maintains customer-driven operations, and empowering hotel staff to excel in superior customer care.
- Develops, recommends, implements, and manages the hotel's annual budget and long-term business plan.
- Creates new programs in response to market conditions and revenue opportunities.
- Protects the hotel’s financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll and all other financial transactions. Also, properly administers policies and procedures for protecting the safety of guests and employees.
- Prepares monthly reports for owners.
- Ensures regular assessment and review of all hotel personnel by appropriate management staff. Coordinates internal training and development programs.
- Maintains a high personal visibility throughout the property and throughout the community.
Qualifications
- Bachelor’s degree in Hospitality Management or Business (preferred) or equivalent combination of education and experience.
- Minimum of five years of hotel management or supervisory experience.
- Knowledge of local competition and general industry trends.
- Strong leadership and a professional image.
- Ability to effectively communicate verbally and in writing
- Excellent decision-making ability and analytical skills.
- Knowledge of a variety of computer software applications.
- Ability to work a flexible schedule, including weekends and holidays.
Details
Type of Position: Full-Time Position
Segment of Industry: Lodging Management
Salary: $0.00 / Year
Hours: 40-48
Company Information
Byron Center Hospitality, LLC
8282 Pfeiffer Farms Dr SW
Grand Rapids, Michigan 49315
616-855-8243
Contact: Eric Lowe
How To Apply
Send your resume to [email protected]
Application Deadline: Until filled
Attached Document
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Posted: 2/2/24