Dr. Cary C. Countryman
Department of Hospitality and Tourism Management
B-3-261 Mackinac Hall
Hospitality and Tourism Management
Grand Valley State University
1 Campus Drive
Allendale, MI 49401
TEL: (616) 331-8828
FAX: (616) 331-3115
A.A., Educational Administration, Everett Community College
B.A., Policial Science/Public Administration, Washington State University
M.B.A., Marketing, Hospitality/Tourism Information Systems, Washington State University
Ph.D., Hospitality/Tourism Marketing and Consumer Behavior, Purdue University
Certified Hospitality Educator (CHE), American Hotel and Lodging Association
HTM 373 - Hospitality Information Analysis
HTM 495 - Hospitality Management
Dr. Countryman grew up in the hospitality and tourism industry. Working with his family, he helped restore a Queen Ann Victorian mansion converting it into a bed and breakfast, which his family still owns and operates. The bed and breakfast is located in
Cary has over 15 years of teaching experience in the fields of marketing, small business management, hospitality and tourism, information systems and operations management. Before joining the faculty at
Along with his hospitality and tourism experience, Dr. Countryman has a technology background and worked for several years as a computer programmer and technician for small businesses, governmental organizations and educational institutions. He has been actively involved with the Boy Scouts of America in providing training and leadership in many different Scouting programs and activities for over 30 years.
Phelan, K. V., Christodoulidou, N., Countryman, C. C. & Kistner, L. J. (in press). To book or not to book: The role of hotel web site heuristics. The Journal of Services Marketing.
Christodoulidou, N., Brewer, P. & Countryman, C. C. (2007). Travel intermediaries and metasites: A comparison of customer perception. Information Technology & Tourism, 9(3/4), 227-243.
Countryman, C. C. & Jang, S. (2006). The effects of atmospheric elements on customer impression: The case of hotel lobbies. International Journal of Contemporary Hospitality Management, 18(7), 534-545. HIGHLY COMMENDED AWARD 2007, EMERALD LITERATI NETWORK.
Countryman, C. C. & Horton, B. (2006). Qualities and characteristics club managers look for in entry level supervisors. International Journal of Hospitality and Tourism Administration, 7(2/3).
Countryman, C. C., Venegas, T. & DeFranco, A. (2005). Controller: A viable career for hospitality students. International Journal of Contemporary Hospitality Management, 17(7), 577-589. Selected to be included in the 5th Edition of HOTEL MANAGEMENT AND OPERATIONS (2010) by O’Fallon and Rutherford, published by Wiley.
"Cultural influences and impact on web site design"
"Applying SERVQUAL to higher education"
PROFESSIONAL AND COMMUNITY SERVICE:
- Awarded the District Award of Merit (2010) by the Hukilau District of the Aloha Council, Boy Scouts of America. Given for outstanding service to the District and Scouting.
- Awarded the Silver Beaver (2010) by the Aloha Councill, Boy Scouts of America. Given for distinguished service to youth.
Page last modified March 24, 2014