Job Title: Office Coordinator – Security Front Desk
Classification: C3
Department: Pew Campus & Regional Centers Security
Updated: January 2019

Job Summary

Oversees customer service/dispatch area as the lead worker, train students, assign workload and tasks, performs duties for Security operations and special project work as assigned.

Responsibilities

Essential Functions:

• Oversee and maintain front desk/dispatch operation as a lead worker assigning work and work flow.
• Respond to customer requests, complaints, questions, and resolves problems relating to parking or dispatch.
• Responsible for record keeping of all customer contact.
• Responsible for dispatch of Security officers.
• Make decisions on requests based on approved departmental protocols pertaining to University security needs.
• Responsible for emergency and non-routine communication relating to campus emergencies.
• Develop office procedures as needed for the smooth and efficient operation of the Security desk and distributes with in the office.
• Hire, train, discipline and schedule student employees.
• Act as a back up to the Administrative Assistant during any absence.
• Other related duties needed to efficiently run the Security front desk.

Non-Essential Functions:

• None

Required Qualifications:

• High school graduate or equivalent.
• Minimum of three years of relevant work experience.
• Demonstrated experience to successfully work under pressure and meet deadlines. 
• Demonstrated experience to successfully maintain positive intercultural and interpersonal relationships.
• Demonstrated experience to successfully operate office equipment.
• Demonstrated experience to successfully provide quality customer service.
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
• Possess strong verbal and written communication skills.
• Typing and spelling competency.
• Demonstrated experience to successfully to use various computer software applications.
• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
• Demonstrated experience to successfully perform mathematical calculations with speed and accuracy.
• Excellent grammar and proofreading skills.

Preferred Qualifications: 

• Some college course work.
• Higher education experience.
• Supervisory experience.

Supervision Received:

Receives general instruction from a designated supervisor but is generally expected to work independently.

Supervision Exercised:

Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division. 

Physical Demands:

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Back to C3 Position Descriptions