Job Title: Library Specialist III - Operations and Service Point, Evenings
Classification: C3
Department: University Libraries
Updated: January 2019

Job Summary

Assists with overseeing all aspects of library operations during the evening at the Allendale Campus Library and the security and safety of all library users, collections and equipment providing an environment conducive to research and learning.  This position requires a significant level of functional independence and will support the various processes and operations of the Access and Delivery Unit.  Oversees patron interactions and provides leadership in customer service initiatives for University Libraries, delivering an array of library services.  Flexibility to work varied shifts is required.

Essential Functions

• Assists with the security and safety of all library users, collections and equipment during the evenings five days per week.
• Provide course support and document delivery to university students, faculty, and staff by manipulating, digitizing, and reformatting library materials.
• Oversees and delegates workflow to access and delivery student assistants.
• Observes and oversees user experience student assistant and patron interaction and is responsible for intervening when necessary to address elevated patron emotion and/or to provide clarification related to policies and procedures. Responsible for training and guiding user experience student assistants on issues related to customer service, library services and resources, and coaches them in communicating with clarity and tact.
• Responsible for assisting patrons with a wide range of transactions and inquiries related to the circulation of materials, patron accounts, library policies, reference and access, directional, and of general variety usually in a high-paced, multi-tasked physical and virtual environment.
• Provides reference and research services requiring an in-depth knowledge of the library’s holdings, web site and online databases. Additionally, knowledge of proper reference interview technique is also needed.
• Identifies problems with and assists in troubleshooting of the library’s Automated Storage Retrieval System (ASRS), including contacting the A&D Manager or ASRS vendor when necessary.
• Assist with gathering and compiling statistics in relation to the user experience program.
• Assists with closing of the library.
• Identify and report problems with the facilities (i.e. burned-out light bulbs, water leaks, etc.) and help reduce energy use in the building.
• Other duties as assigned.

Non-Essential Functions

• Communicate and provide support for events held within the facility.
• Assist with energy issues by monitoring and reducing the use of lights, power and water as appropriate.
• Inform and explain to students and staff the energy compliance measures including light dimming and under floor air distribution systems.
• Assists with projects as assigned.

Required Qualifications

• High school graduate or equivalent.
• Minimum of three years of relevant work experience.
• Ability to anticipate and quickly adapt to any potential problems arising in the library.
• Demonstrated experience to successfully work under pressure and meet deadlines.
• Demonstrated experience to successfully maintain positive intercultural and interpersonal relationships.
• Demonstrated experience to successfully operate office equipment.
• Demonstrated experience to successfully provide quality customer service.
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
• Possess strong verbal and written communication skills.
• Typing and spelling competency
• Demonstrated experience working with databases.
• Demonstrated experience to successfully use a variety of computer software applications.
• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
• Excellent grammar and proofreading skills.

Preferred Qualifications

• Some college coursework.
• Experience working in academic libraries.
• Familiarity with an integrated library system.
• Supervisory experience.
• Demonstrated experience to successfully perform mathematical calculations with speed and accuracy.

Supervision Received

Receives general instruction from a designated supervisor but is generally expected to work independently.

Supervision Exercised

Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.

Physical Demands

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Standard hours for this position: Coverage during open library hours (gvsu.edu/library/hours) including pre and post opening hours Sunday-Thursday from 6 p.m. to 2 a.m.

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