Human Resources

Title: Customer Service Clerk/Housing
Classification: C2
Department: Housing

Job Summary: (Short summary of job duties - 1 to 2 sentences)
Responsible for assisting individuals both in person and on the phone, in addition to providing clerical support for the Housing Office service area.

Primary Duties & Global Responsibilities: (Must be able to perform these duties; usually consist of more than 5% of your job.)

  • Responds to customer requests and questions, via telephone, email, web, and in person.
  • Resolves customer concerns, solves problems and mediates by interpreting University policy.
  • Communicates student issues and concerns to appropriate community area staff.
  • Develop office procedures as needed.
  • Monitors communication through webmail to office and assists in suggestions for web page updates.
  • Accepts and directs department mail.
  • Interprets Housing policy and procedures and responds appropriately.
  • Assists in mailing Housing correspondence.
  • Compiles standard and special reports that require tabulating and manipulating data (Damage Charges, Cancellation and Retention Data, Early Move-In).
  • Performs general clerical duties such as updating documents and spreadsheets, filing, copying, answering telephone, ordering supplies or brochures etc.
  • Responsible for emergency and non-routine communication with  Housing units concerning power outages, gas leaks, utilities, shut-offs, etc.
  • Responsible for inventory and maintenance of the HRL Resource Room.
  • Serves as Liaison for communication with Admissions, Financial Aid and Registrars Office.
  • Assists with communication, reports, and inventory of the Campus Health Center.
  • Other duties as assigned.

Secondary Duties & Responsibilities: (Related duties in addition to primary duties and responsibilities, usually less than 5%).

Works during Housing sign up process, Admissions events, Orientation program, Housing move in process, Student Employee training, and cross-training functions of the office. Schedule participants and maintain database for Alcohol Campus Education (ACE) program. Assists in the Welcome Week Volunteers Program.  Assists in other Housing COTs jobs when they are on vacation, leave, sick etc.

Minimum Required Qualifications:

  • High school graduate.
  • Minimum of two years of related work experience and/or relevant training.
  • Ability to provide quality customer service.
  • Ability to maintain positive interpersonal relationships.
  • Ability to operate office equipment.
  • Ability to maintain satisfactory work performance and attendance records.
  • Experience with various computer software applications. A test will be administered to determine skills.
  • Ability to work under pressure and meet deadlines.

Desired Qualifications: (Preferred in addition to required qualifications.)

  • Experience with word processing, spreadsheet, electronic mail and electronic calendar software.
  • Willingness to learn to use other software packages, as they become available.

Supervision Received: Receives supervision and work assignments from the Associate Director for Business Affairs supervisor, although other staff members in the unit may provide work direction.

Supervision Exercised: May be responsible for the coordination of work assignments for student employees.

Revised Date: March 2008 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.