Human Resources

Title: Housing Assistant
Classification: C4
Department: Housing

Job Summary:

Primary Duties & Global Responsibilities: (Must be able to perform these duties; usually consist of more than 5% of your job.)

  • Provide support for the Director and Associate Director(s) including scheduling and managing of calendars, correspondence, and coordination and implementation of special projects.
  • Coordinate and audit all student housing and dining charges, deposits and cancellation fees to students living in university housing.
  • Provide information to students and prospective students, as well as to outside agencies and visitors, (Health Services, Landlords, Campus Recreation, Conferences and Childrens Center)
  • Assist the Director with related projects, reports, publications, and files/records.
  • Assist with the processing of Office of Housing and Residence Life purchases.
  • Responsible for office management including the scheduling, training and development of clerical and temporary staff.
  • Responsible for the recruitment, selection, training, evaluation and supervision of student employees and their employment records.
  • Compile and logically format statistical data, reports, materials for presentations, and proposals, (board of trustees report, occupancy, resident enrollment status, and dining).
  • Maintain, process, and manipulate data using word processing, database and spreadsheet software.
  • Coordinate various special events and functions.
  • Develop, prepare, and /or compose responses to memos and correspondence requiring research, judgment and discretion which may be confidential in nature.
  • Assist the Director and Associate Director(s) with employee recordkeeping.
  • Other related duties as assigned.

Secondary Duties & Responsibilities:

  • Answer inquiries requiring explanation and interpretation of established university policies and procedures.  This includes meeting with students and visitors to explain housing/dining charges and fees.
  • Answer inquires related to resident occupancy status, deposit status, and refunds or forfeitures. Monitor departmental billing reports and reconciles the reports with the department/offices records, using Banner and Adirondack.
  • Assist with employment search processes and maintaining employment records. Liaison with the phone office, cable TV provider, Health services, Childrens Center, Campus Recreation and local landlords. Process forms, requisitions, and travel vouchers.
  • May perform duties characteristic of lower level clerical office classifications on a limited basis.

Minimum Required Qualifications:

  • High school graduate.
  • Minimum of four years related experience. Related college course work may be considered in lieu of some of the experience requirement.
  • Demonstrated experience in successfully working under pressure and meeting deadlines.
  • Demonstrated experience in successfully maintaining positive interpersonal relationships.
  • Demonstrated experience in successfully operating office equipment.
  • Demonstrated experience in providing quality customer service.
  • Demonstrated experience in decision making/problem solving.
  • Demonstrated ability to work with colleagues, customers and students from diverse backgrounds
  • Demonstrated experience in successfully maintaining satisfactory work performance and attendance records.
  • Demonstrated experience in successfully handling multiple demands efficiently.
  • Demonstrated experience in a supervisory capacity.
  • Possess strong verbal and written communication skills.
  • Demonstrated experience in successfully using various computer software applications.  A test will be administered to determine skills.
  • Demonstrated experience in successfully working independently, organize own work and coordinate work activities of others.
  • Demonstrated experience in successfully performing mathematical calculations with speed and accuracy.
  • Demonstrated ability to lead and participate in teams.

Desired Qualifications:

  • Bachelors degree
  • Higher education work experience
  • Accounting/Budgeting experience

Supervision Received:

Supervised by a designated supervisor but is expected to work independently and apply appropriate policies and procedures within the assigned area of responsibility.

Supervision Exercised:

Hire, train supervise, schedule and coordinate the work of student employees and act as lead worker to other COT staff members within the department.  May participate in personnel decisions such as hiring, terminating, disciplining, and evaluation of Cots but is not the decision-maker.

Revised Date: March 2008 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.