Title: Secretary - School of Nursing - Clinic
Department: School of Nursing - Clinic
Job Summary: (Short summary of job duties - 1 to 2 sentences) Performs basic duties in the delivery of patient care as assigned by a Registered Nurse, Nurse Practitioner, or Physician. Functions as a receptionist, schedules patients and performs related functions, manages incoming phone calls, makes appropriate calls for authorizations, admissions, diagnostic testing, and HMO referrals. Maintains responsibility for handling medical records, performs related activities, and participates as a team member.
Primary Duties & Global Responsibilities: (Must be able to perform these duties; usually consist of more than 5% of your job.)
- Provides patient care as assigned by a Registered Nurse, Nurse
- Practitioner, or Physician.
- Performs basic functions such as vital signs, collecting patient data, sets up and cleans patient rooms between patients, and direct patients.
- Assists with examinations, performs EKG's, places and removes Halter
- Monitors, draws blood, performs chem strips, and labels and handles specimens according to CLIA regulations.
- Observes, records and reports patient condition completely.
- Performs basic procedures such as ear irrigation's, nebulizer treatments, and spirometry under the direction of a Registered Nurse,
- Nurse Practitioner, or Physician.
- Is able to respond to emergency procedures as part of the healthcare team such as arrest response and anaphylaxis.
- Provides leadership in the processing of patients.
- Reviews medical records for appropriate diagnostic reports and acquires needed documents.
- Maintains records and fills chart with appropriate forms.
- Assists with front office duties as needed and assigned.
- Answers patient and student calls and directs them appropriately.
- Answers patient questions.
- Schedules patients and students.
- Greets and processes patients.
- Assists patients with completing necessary paperwork.
- Cleans and maintains patient areas in a neat and orderly manner.
- Verifies insurance status, obtains old records and obtains necessary precertification.
- Provides leadership in the managing of phone calls.
- Answers phone in a timely manner.
- Takes complete and concise messages.
- Uses paging system appropriately.
- Communicates with answering services.
- Responds to emergency calls appropriately.
- Makes calls for authorization, admissions, diagnostic testing, and HMO referrals.
- Document referrals on the chart and log book and follows up on them.
- Maintains documentation system.
- Initiates charts and maintains a filing system.
- Files all medical reports after signature by the Nurse Practitioner orPhysician.
- Maintains patient confidentiality.
- Sends patient reminders as necessary.
- Maintaining supplies.
- Orders supplies as needed and keeps office adequately stocked.
- Corresponds with drug representatives to determine stocking of office samples in a secure location.
Accidents or Health Hazards:
Requires exposure to communicable disease and/or body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment.
Minimum Required Qualifications:
- High School graduate.
- Graduate from a medical assistant program.
- Has taken a pharmacy class in MA school or has taken certification exam and/or passes competency tests regarding medication administration.
- Medical assistant certification preferred.
- One year experience as a medical assistant.
- Ability to hear conversational voice, read, write and interpret English.
- Ability to communicate effectively.
- Ability to see clearly in an environment which is equipped with "normal" lighting.
- Ability to perform manual tasks which require the use of the fine muscle motor skills.
- Ability to walk up to 5 miles per day.
- Ability to lift up to 75 pounds as needed each work day, bend and stretch freely.
- Ability to work in a latex rich environment, practice universal precautions as needed and to tolerate frequent hand washing as needed.
- Ability to move from one office location to another via mobile transport.
- CPR certified annually.
- Makes suggestions and recommendations for improvement or office functioning and patient care.
- Meets established goals annually.
- Ability to work under pressure and meet deadlines.
- Ability to maintain positive interpersonal relationships.
- Ability to operate office equipment.
- Ability to provide quality customer service.
- Ability to maintain satisfactory work performance and attendance records.
- Type 45 wpm accurately; spelling competency (minimum 80% accuracy).
- Experience with various computer software applications.
- Possess strong verbal and written communication.
- Excellent grammar and proofreading skills.
Desired Qualifications: (Preferred in addition to required qualifications.)
- Prefer experience as a medical secretary.
- Some college course work.
- Experience in higher education.
Supervision Received: (Who provides supervision?)
Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.
Supervision Exercised: (Who do you supervise?)
May be responsible for the coordination of work assignments for student employees.
Revised Date: September 1998
For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.