Human Resources

Job Summary:
Provides clerical support for the office of Continuing Education/Holland Office.

Primary Duties & Global Responsibilities: (Must be able to perform these duties; usually consist of more than 5% of your job.)

• Generates a variety of materials such as reports, memorandums, evaluations, correspondence, forms using computer system.
  
• Proofreads and corrects materials, edits grammatical errors.
  
• Performs receptionist duties such as receiving visitors, answering the telephone, and taking messages.
  
• Receives, opens, routes mail and may compose responses to general inquiries.
  
• Has regular contact with students and faculty regarding schedules and questions.
  
• Assists with student registration, tuition payments and cashiering.
  
• Disseminates information, which may require explanation and interpretation of the university/departments/divisions' policies and procedures including limited student advising.
  
• Coordinates and schedules appointments as related to the location.
  
• Assists students with general Grand Valley State University information.
  
• Prepares IDC, travel vouchers, deposit requisitions and other forms for the department.
  
• Assists with library, bookstore, and computer lab services.
  
• Maintains filing and/or database and record keeping systems on paper and/or computer.
  
• Acts as a liaison between department supervisor and department staff and/or campus community.
  
• Maintains records by performing duties such as monitoring, tracking expenditures, and preparing statements for distribution regarding the status of records, lists, or accounts.
  
• Answer or refer inquiries from students, faculty, staff, and the general public regarding established policies and procedures; answer routine inquiries; and schedule appointments and meetings, facilities and events.
  
• Establish and maintain filing and recordkeeping systems.
  
• Other related duties as assigned.
  

Secondary Duties & Responsibilities: (Must be able to perform these duties; usually consist of less than 5% of your job.)

• Compiles statistical information.
  
• Orders and maintains supplies for the office.
  
• Completes projects assigned by Holland Office Manager and/or Director of Regional Centers.
  
• Some faculty contact.
  

Minimum Required Qualifications:

• Willing to work evening and weekend hours.
  
• High school graduate.
  
• Minimum of two years related work experience and/or relevant training.
  
• Ability to work under pressure and meet deadlines.
  
• Ability to maintain positive interpersonal relationships.
  
• Ability to operate office equipment.
  
• Ability to provide quality customer service.
  
• Ability to maintain satisfactory work performance and attendance records.
  
• Possess strong verbal and written communication skills.
  
• Type 45 wpm accurately, spelling competency (minimum 80% accuracy).
  
• Demonstrated experience to successfully work independently and organize own work.
  
• Demonstrated experience to successfully handle multiple demands efficiently.
  
• Experience with various computer software applications.
  

Desired Qualifications: (Preferred in addition to required qualifications.)

• Some college course work.
  
• Experience in higher education.
  

Supervision Received: (Who provides supervision?)
Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.

Supervision Exercised:(Whom do you supervise?)
May be responsible for the coordination of work assignments for student employees.

Revised Date: September 1997 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.