Provides clerical support for a department/office.
Primary Duties & Global Responsibilities:
- Generates a variety of materials such as reports, memorandums, course syllabi and evaluations, correspondence, forms, and tests using computer systems.
- Proofread and correct materials; edits grammatical errors.
- Performs receptionist duties such as receiving visitors, answering the telephone, taking messages.
- Receives, opens, routes mail and may compose responses to standard inquiries.
- Maintains filing and/or database and record keeping systems on paper and/or computer.
- Prepares reports which may require compiling and computing statistical data.
- Disseminates information which may require explanation and interpretation of the university/departments/divisions' policies and procedures including limited student advising.
- Acts as a liaison between department supervisor and department staff and/or campus community.
- Prepares IDC, travel vouchers, deposit requisitions and other forms for the department.
- May assist with graduation audits.
- May assist with departmental admissions process.
- Maintains records by performing duties such as monitoring, tracking expenditures, and preparing statements for distribution regarding the status of records, lists, or accounts.
- Answer or refer inquiries from students, faculty, staff, and the general public regarding established policies and procedures; answer routine inquiries; and schedule appointments and meetings, facilities and events.
- Establish and maintain filing and recordkeeping systems.
- Inventory and order textbooks, supplies and/or merchandise.
- Other related duties as assigned.
Secondary Duties & Responsibilities:
- Makes and confirms travel arrangements.
- Takes, transcribes and distributes departmental meeting minutes.
- Reviews budget reports and reconciles the reports with the department/office's records.
- Coordinates special events.
- Maintain department's library.
- Assist students with registration, drops, and adds.
Minimum Required Qualifications:
- High school graduate.
- Minimum of two years of related work experience and/or relevant training.
- Ability to work under pressure and meet deadlines.
- Ability to maintain positive interpersonal relationships.
- Ability to operate office equipment.
- Ability to provide quality customer service.
- Ability to maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Type 45 wpm accurately; spelling competency (minimum 80% accuracy).
- Experience with various computer software applications.
- Some college course work.
- Experience in higher education.
Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.
May be responsible for the coordination of work assignments for student employees.
Revised Date: September 1997
For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.