Human Resources

Title: Customer Service Clerk/Records Phone
Classification: C2
Department: Records/Registration

Job Summary:
Responsible for assisting individuals on the phone and providing clerical support for the Admissions/Records customer service operation.

Primary Duties & Global Responsibilities:

  • Assists students on the phone.
  • Provides information and completes transactions as required by students.
  • Answers primarily the 1-800 (toll-free) phone lines -- answer questions, transfer calls to appropriate department and staff, take inquiries, register students, etc.
  • Interprets regulations and procedures and responds appropriately.
  • Assists in loading of 2-year college/university transcripts.
  • Assists in identifying and removing duplicate records on the database.
  • Assists in mailing of admissions correspondence, diplomas, degree analyses, and other various mailings as needed.
  • Assists in coding applications in preparation for keying.
  • Assists in identifying and loading of high school core requirements.
  • Performs other duties as assigned.

Secondary Duties & Responsibilities:

  • Works at commencement.
  • Works at registration events.

Minimum Required Qualifications:

  • High school graduate.
  • Minimum of two years related work experience and/or relevant training.
  • Keyboard proficiency.
  • Ability to work under pressure and meet deadlines.
  • Ability to maintain positive interpersonal relationships.
  • Ability to operate office equipment.
  • Ability to provide quality customer service.
  • Ability to maintain satisfactory work performance and attendance records.
  • Possess strong verbal and written communication skills.

Desired Qualifications:

  • Some college and mailroom related experience.

Supervision Received:
Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.

Supervision Exercised:
May be responsible for the coordination of work assignments for student employees.

Revised Date: September 1997 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.