Title: Bookstore Clerk
Provides quality customer service for bookstore customers through ordering and maintaining inventories for books, merchandise, and software.
Primary Duties & Global Responsibilities:
- Assist customers in locating merchandise, books or software.
- Respond to customer requests and resolve concerns.
- Place routine orders with vendors in person and through telephone contacts: identify source, complete purchase orders, monitor receiving processes, do follow-up, stock inventory, and contact customers as required.
- Enter and edit information into computerized inventory program.
- Maintain stock levels in respective departments: complete physical inventory and place reorders.
- Coordinate Holland textbook sales, verify enrollments and transfer books. (Textbooks)
- Evaluate merchandise salability: do markdowns and order new stock as needed.
- Process routine paper work: review invoices and approve for payment.
- Prepare return forms, markdown sheets and departmental transfers as needed.
- Other related duties as assigned.
Secondary Duties & Responsibilities:
- Coordinate marketing efforts for respective department including author appearances, special events and theme months (general reading).
- Supervise temporary employees during textbook rush and buy-back.
- Perform duties associated with bookstore opening and closing and oversee entire bookstore operations on selected evenings and weekends as required by a rotating schedule.
- Assist on the bookstore sales floor or cash register as needed, and perform other duties as assigned.
Minimum Required Qualifications:
- High school graduate.
- Minimum of two years related work experience and/or relevant training.
- Ability to work under pressure and meet deadlines.
- Ability to maintain positive interpersonal relationships.
- Ability to operate office equipment.
- Ability to provide quality customer service.
- Ability in maintaining satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Experience with various computer software applications.
- Ability to perform mathematical calculations with speed and accuracy.
- Willingness to work flexible schedule with some evening and weekend hours.
- Some college course work.
- Experience in higher education.
- Experience in a trade bookstore and familiarity with both classic and contemporary books and authors (general reading).
- Knowledge of mumerous software applications and an aptitude for technology (electronics).
- Knowledge of book publishers and their policies (general reading).
- General knowledge of purchasing policies and procedures.
Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.
May be responsible for the coordination of work assignments for student employees.
Revised Date: July 1998
For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.