Human Resources

Title: Telecommunications Specialist - Telephone Networks
Classification: E2
Department: Telecommunications/Telephone Business Office

Job Summary:
The Telecommunications Specialist for Voice Networks is responsible for programming telephone system software, installation, repair, and preventative maintenance of the University telecommunication telephone systems. The position is also responsible for writing specifications for bidding, implementation of installations and monitoring vendor compliance.

Primary Duties & Global Responsibilities:

  • Assists professional staff, outside technicians and contractor/vendors with system planning, project management, installation and implementation, trouble shooting, and problem resolution related to the university telephone systems.
  • Installs, moves and adds phone equipment to the voice network.
  • Assists professional staff in preparing project specifications, implementation and final performance check out.
  • Monitors and analyzes phone system performance; provides corrective solutions and implements them.
  • Responsible for special setups like registration events and other special voice data or video setups.
  • Supervise student employees.
  • Other related duties as assigned.

Secondary Duties & Responsibilities:

  • Assembles and installs voice and data network components and other communications equipment connecting units with inside and outside service wires.
  • Checks installed equipment for proper operation.
  • Installs and repairs communication wiring/cables, splices cables, waterproofs cables, and similar duties.
  • Performance of these duties may require working in tunnels or on ladders.
  • Operates computer assisted design equipment in support of data networks.
  • Specifies, trains for and monitors the use of test equipment.
  • Provides technical assistance to users to determine system needs and cost.
  • Designs/maintains the cable plant for new data/telephone/video networks.
  • Ascertains equipment malfunctions using industry approved testing procedures, locates and diagnoses the nature of defect, and repairs malfunctions.
  • Maintains communication/fiber optic equipment and parts inventory/records; requisitions parts and equipment according to procedures.
  • Installs, repairs, and maintains phones, pay phones and T1 lines and equipment used in a network configuration between campuses and remote locations.
  • Documents work performed. Maintains accurate records of software and appropriate hardware settings, stating equipment location and features, as-built drawings of all telecommunication voice systems and complete system wire logs.
  • Supervises the installation, repair and maintenance of cable plant.
  • Responsible for maintaining skill level and knowledge of developments within the field by participation in training opportunities, studying manuals, and reading journals and technical publications.
  • Performs duties characteristic of lower and/or similarly classified technicians/engineers.

Minimum Required Qualifications:

  • High school graduate supplemented by an associate degree in electronics of data communications or an equivalent combination of training and experience.
  • Minimum of four years in a comprehensive voice installation and repair facility running of local and metropolitan area networks.
  • Demonstrated experience to successfully work under pressure and meet deadlines.
  • Demonstrated experience to successfully maintain positive interpersonal relationships.
  • Demonstrated experience to successfully operate office equipment.
  • Demonstrated experience to successfully provide quality customer service.
  • Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
  • Possess strong verbal and written communication skills.
  • Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
  • Working knowledge of electricity and electronics and sophisticated electronic testing equipment. Working knowledge of personal computers.
  • Demonstrated ability to read and interpret complex electronic equipment schematics.
  • Demonstrated experience to physically perform the duties of the job such as lifting equipment, laying wires in tunnels, etc.
  • Demonstrated experience to work harmoniously with vendor/contractors in implementing various projects. Ability to work under inclement weather conditions.

Desired Qualifications:

  • Bachelor's degree in related field.
  • Supervisory experience.
  • Substantial experience in construction of wire plant for voice, data and fiber.
  • Experience in telephone line, trunk circuits and basic telephony principals.
  • Experience in basic video and audio technology.
  • Familiar with principles of compressed video distance learning systems.
  • Experience in PC, printer and related equipment diagnostics and repair.

Supervision Received:
Supervised by a designated supervisor, but is expected to work independently, and apply appropriate policies and procedures within the assigned area of responsibility.

Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other COT staff members within the department/unit/division.

Revised Date: September 1997 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.