Human Resources

Title: Library Specicalist III - Pew Campus
Classification: C3
Department: Library

Job Summary: 

Responsible for overseeing all aspects of library services and operations during nights and weekends for the Pew Campus Libraries, which requires a significant level of functional independence.  Responsibilities include ensuring the security and safety of all library users, resources, collections and equipment, as well as, providing an environment conducive to research and learning. This will entail leadership and execution of emergency preparedness and evacuation procedures and regular communication with units outside of the library as it relates to security and facility maintenance.  Responsible for providing users with access and the delivery of GVSU and non-GVSU physical and electronic resources and works with the Pew Campus Libraries Operations Manager to support library services. This position will be responsible for closing the library. Flexibility to work varied shifts is required.

 

Essential Functions:

  • Responsible for the security and safety of all library users, resources, collections and equipment

·         Observes and gathers information and statistics in relation to the user experience program, working with the Pew Campus Operations team to analyze compiled data.

·         Oversees patron interactions and provides leadership for implementing customer service initiatives, fostering a user-centered environment for the University Libraries, and delivering an array of library services

·         Serves as the first point of contact when mediation of difficult situations is necessary

·         Mentors, trains, and guides student assistants on tasks and responsibilities, while modeling appropriate behavior

·         Provides reference services, requiring knowledge of the library’s holdings, web site and online databases

·         A customer service contact, responsible for assisting patrons with a wide range of transactions and inquiries related to the circulation of materials, patron accounts, library policies, document delivery, course support, directional, and of general variety usually in a high-paced, multi-tasked physical and virtual environment

·         Identifies problems with and assists in troubleshooting of the library’s Automated Storage Retrieval System (ASRS), including contacting the Pew Campus Library Operations Manager or ASRS vendor when necessary

  • Library contact with the Department of Public Safety and Facilities during late nights

·         Provide course support and document delivery to University students, faculty and staff by manipulating, digitizing and reformatting library materials.

  • Implements emergency procedures and communicates with emergency personnel as needed

·         Coordinates ASRS and stacks management projects in the evenings

·         Supports and assists peer consultants in the Knowledge Market

·         Participates in the promotion of Knowledge Market and other library services

·         Prepares items for interlibrary delivery and off-campus mailing to patrons

  • Reconciles financial transactions at the service desk and secures monies

 

Non-Essential Functions:

·         Assists with projects as assigned

·         Identifies and reports problems with the facilities (i.e. burned-out light bulbs, water leaks, etc.) and helps reduce energy use in the building (shut-off unneeded lights, etc.)

 

Required Qualifications:

  • Ability to anticipate and quickly adapt to any potential problems arising in the library
  • Ability to maintain positive interpersonal relationships with diverse populations
  • Ability to work both independently and collaboratively
  • Ability to prioritize multiple demands in a fast-paced work environment while delivering exemplary customer service
  • Ability to use discretion and judgment in interpreting polices and applying procedures
  • Ability to communicate clearly and tactfully
  • Ability to solve problems quickly and independently, typically with limited backup resources
  • Minimum of 3 years of work experience and/or relevant training in public services and/or with closing and securing a public facility
  • Demonstrated proficiency in Microsoft Office applications
  • Available to work late night hours and weekends
  • High school graduate

 

Preferred Qualifications:

  • Bachelor’s degree
  • Experience working with library systems such as Sierra, Illiad, and Ares, or demonstrated ability to learn new software

·         Experience assisting people with use of library resources and services

·         Experience supervising or overseeing employees

 

 

Supervision Received:

Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.

 

Supervision Exercised:

Responsible for the coordination of work assignments for student employees.

Standard Hours for this position:

Coverage during open library hours (gvsu.edu/library/hours) including pre- and post-opening hours

Sunday – Thursday Nights 3:30pm – 12:30am

 

Physical Demands:

  • To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Revised Date: November 2013 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.