Human Resources

Job Summary: Responsible for providing clerical and technical needs of the Registrar and the staff of the Student Assistance Center.

Primary Duties & Global Responsibilities:

• Assists individuals on the phone and in person.
  
• Provides information and completes transactions as required by students.
  
• Works at the service counter - answers questions, receives and provides paperwork for responding to customer needs, and perform typical administrative functions such as: registering students, cashiering operations, providing admission information, producing transcripts, assisting in the preparation of the course schedule, etc.
  
• Provides extensive customer service support through the Student Assistance Center.
  
• Interprets regulations and procedures and responds appropriately.
  
• Uses information provided by computerized reporting to monitor and maintain the quality and accuracy of data.
  
• Staffs and monitors desk coverage in the Student Assistance Center reception area.
  
• Performs clerical functions for every unit in Student Assistance Center.
  
• Assists at registration events.
  
• Assists with the keying and proofing of the course schedule.
  
• Provides word processing support to the Registrar.
  
• Takes dictation and performs transcription.
  
• Monitors inventory levels and maintains sufficient volumes to ensure the appropriate number of supplies are always available in the Student Assistance Center.
  
• Supervises student employees.
  
• Other related duties as assigned.
  

Secondary Duties & Responsibilities:

• Serves on the Customer Service Panel.
  
• Works at commencement.
  
• Assists other units within the Student Assistance Center during high demand times.
  

Minimum Required Qualifications:

• High school graduate.
  
• Minimum of three years of related experience and/or relevant training.
  
• Demonstrated experience to successfully work under pressure and meet deadlines.
  
• Demonstrated experience to successfully maintain positive interpersonal relationships.
  
• Demonstrated experience to successfully operate office equipment.
  
• Demonstrated experience to provide quality customer service.
  
• Demonstrated experience to successfully maintain satisfactory work performance and attendance record.
  
• Possess strong verbal and written communication skills.
  
• Type a minimum of 50 wpm accurately; spelling competency (minimum 80% accuracy).
  
• Demonstrated experience to successfully use various computer software applications.
  
• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
  
• Excellent grammar, spelling, punctuation and proofreading skills.
  

Desired Qualifications:

• Some college course work.
  
• Higher education experience.
  
• Supervisory experience.
  

Supervision Received:
Receives general instruction from a designated supervisor, but is generally expected to work independently.

Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other COT staff members within the department/unit/division. May participate in personnel decisions, such as hiring, terminating, disciplining and evaluating of COTs, but is not the decision maker.

Revised Date: September 1997 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.