Human Resources

Title: Steelcase Library Assistant/Circulation
Classification: C3
Department: Library

Job Summary: (Short summary of job duties - 1 to 2 sentences)
Provides support for the library circulation function and assists in maintaining library operations

Primary Duties & Global Responsibilities:
(Must be able to perform these duties; usually consist of more than 5% of your job.)

  • Responsible for all departmental aspects of money handling, i.e., encumbrances, fines, photocopy charges, etc.
  • See that fees are properly assigned to the individuals or accounts
  • Recommend procedures and policies to provide effective service in Circulation
  • Introduce new methods to improve clerical efficiency within the Steelcase Library
  • Perform the duties of others in the department when necessary, and handle the questions and complaints of clientele (GVSU and general public)
  • Circulate library materials to library users
  • Key operator of the ARS
  • Responsible for all departmental aspects of money handling in the Steelcase Library and directing questions to the main circulation department
  • Recommend procedures and policies to provide effective service in Circulation
  • Introduce new methods to improve clerical efficiency within the Steelcase Library
  • Perform all duties normally within a circulation department
  • Handle complaints and questions of clientele of the Steelcase Library
  • Supervise student employees
  • Other related duties as assigned

Secondary Duties & Responsibilities:
(Must be able to perform these duties; usually consist of less than 5% of your job.)

  • Monitor the overall appearance of the library and report any concerns to the appropriate agencies
  • Work with outside vendors in regards to service problems

Minimum Required Qualifications:

  • High school graduate
  • Minimum of four years of library circulation
  • Related college course work may be considered in lieu of some of the experience requirement
  • Demonstrated experience to successfully work under pressure and meet deadlines
  • Demonstrated experience to successfully maintain positive interpersonal relationships
  • Demonstrated experience to successfully operate office equipment
  • Demonstrated experience to successfully provide quality customer service
  • Demonstrated experience to successfully maintain satisfactory work performance and attendance records
  • Possess strong verbal and written communication skills
  • Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others
  • Type 40 wpm accurately; spelling competency (minimum 80% accuracy)
  • Demonstrated experience to successfully use various computer software applications
  • Demonstrated experience to successfully handle multiple demands efficiently
  • Demonstrated experience in a supervisory capacity
  • Considerable knowledge of library policies and procedures
  • Knowledge of library terminology and library reference tools/materials
  • Willingness to work evening hours, weekends and holidays

Desired Qualifications: (Preferred in addition to required qualifications.)

  • Bachelor`s degree in Library Sciences
  • Higher education experience

Supervision Received: (Who provides supervision?)
Supervised by a designated supervisor, but is expected to work independently and apply appropriate policies and procedures within the assigned area of responsibility

Supervision Exercised: (Whom do you supervise?)
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other COT staff members within the department/unit/division. May participate in personnel decisions, such as hiring, terminating, disciplining and evaluating of COT`s, but is not the decision maker.

Revised Date: April 2000 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.