Human Resources

Job summary

A primary customer service contact for the library, delivering an array of library services, securing the building and its resources, ensuring an environment conducive to learning.

Primary duties: (Scope of Work)

A primary customer service contact, referring patrons to people and resources throughout the library system and generally assisting patrons in using the library

Handles circulation transactions with students, faculty, staff, administrators and members of the public

Assist in the operation of the Allendale Curriculum Materials Library (curriculum lab and materials production center), including providing basic reference and equipment operation expertise

Coaches student employees in communicating with clarity and tact and models appropriate behavior

Handles student, faculty and staff library accounts, reconciles cash drawer, and exercises discretion in reconciliation of patron account discrepancies

Reconciles library inventory and missing item reports to ensure accuracy of library holdings

Interprets and enforces wide-range of library procedures and policies; communicates those policies with clarity and tact

Helps ensure the safest possible library environment and the security of library resources and equipment

Opens and closes the library, reconciling previous days receipts, readying approximately 50 desktop computers and various other technical equipment for patrons, ensuring all patrons are

out of the building when closing, securing the building, activating alarms

Troubleshoots library equipment, including 48 laptops, microfilm readers, copiers, scanners, and assists patrons in their use

Assesses condition of deteriorate books and determines action steps including repair or sending items to professional binder

Supervises student workers

Minimum Required Qualifications:     

Ability to maintain positive interpersonal relationships with diverse populations

Ability to work both independently and collaboratively

Ability to prioritize multiple demands in a fast-paced work environment while delivering exemplary customer service

Ability to use discretion and judgment in interpreting policies and applying procedures

Ability to communicate clearly and tactfully

Ability to solve problems quickly and independently, occasionally with limited backup resources

Demonstrated competence with computer applications

Minimum of 2 years related work experience and/or relevant training

High school graduate

Desired Qualifications:

Bachelors degree preferred

Familiarity and experience with an integrated library system (Voyager preferred)

Supervision Received

Supervised by a designated manager, but is expected to work independently and apply appropriate policies and procedures within the assigned area of responsibility. At times may have little or no supervision, and may have to make crucial decisions regarding patron safety and the librarys integrity.

Supervision Exercised

Coordinate the work of student employees within the department. May have limited supervision of departmental projects.

Revised Date: July 2009 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.