Human Resources

Title: Library Specialist - Frey Library
Classification: C4
Department: Library

Job summary

A primary customer service contact at the Frey Foundation Learning Center who shares responsibility for delivering a wide array of essential services. Because the Frey Foundation Learning Center is a branch, this position requires a broad base of knowledge and a high level of functional independence.


Primary duties (Scope of Work)

I. Overall Responsibilities

  • Interprets and enforces wide-range of library procedures and policies; communicates those policies with clarity and tact
  • Responds quickly to problems reported by faculty and staff by ascertaining relevant information and taking appropriate action
  • Ensures the safest possible library environment and the security of library resources and equipment
  • Reports and monitors facility problems; schedules during inclement weather
  • Hires, trains, and supervises student workers

II. Circulation Responsibilities

  • Primary customer service contact, referring patrons to people and resources throughout the library system and generally assisting patrons in using library.
  • Assesses patron questions and needs, answers basic reference questions, and refers complex inquiries to reference librarians
  • Directs, refers, and handles circulation transactions with students, faculty, staff, administrators and members of the off-campus community; including the coordination of the branchs participation in intra-library resource delivery system
  • Coaches student employees in communicating with clarity and tact and models appropriate behavior
  • Oversees the daily program of visually scanning the library shelves to ensure the books, media and journals are in proper call number order
  • Responsible for taking inventory and make lists of materials to be discarded or relocated; reconciles library inventory and missing item reports to ensure accuracy of library holdings
  • Collects statistical information reflecting use of branch libraries resources and facility
  • Assists patrons with circulating laptops and helps with basic computer applications
  • Handles student, faculty and staff library accounts, reconciles cash drawer, and exercises discretion in reconciliation of patron account discrepancies
  • Opens the library, reconciling previous days receipts, readying approximately 16 computers and various other technical equipment for patrons
  • Troubleshoots library equipment, including laptops, copiers, scanners, and assists patrons in their use.
  • Consults with Circulation Coordinator in Allendale

III. Document Delivery Responsibilities

  • Employs a suite of software to provide rapid electronic desktop delivery to University students, faculty, and staff by manipulating, digitizing, and reformatting library materials
  • Delivers digitized or physical items to the Document Delivery Coordinator for loans to other institutions
  • Consults with Document Delivery Coordinator in Allendale

 IV. Acquisition/Cataloging Responsibilities

  • Responsible for quality control of online catalog entries for books and periodicals at the Frey Foundation Learning Center
  • Updates the online catalog to reflect current holdings and location changes
  • Prepares materials for bindery
  • Consults with Acquisitions/Cataloging Manager in Allendale

V. Course Reserve Responsibilities

  • Prepares reserve materials for electronic access, using a suite of software and hardware
  • Locates, obtains, and makes available resources requested by faculty by searching libraries catalog, online databases, or the collections of other libraries
  • Creates bibliographic records in libraries online catalog allowing students to locate and access course reserve resources
  • Assists faculty and staff with use of electronic reserves
  • Responds quickly to course reserve problems reported by faculty and staff by ascertaining relevant information and taking appropriate action
  • Consults with Course Reserve Coordinator in Allendale

 Minimum Required Qualifications

  • Ability to maintain positive interpersonal relationships with diverse populations
  • Ability to work both independently and collaboratively
  • Ability to prioritize multiple demands in a fast-paced work environment while delivering exemplary customer service
  • Ability to use discretion and judgment in interpreting polices and applying procedures
  • Ability to communicate clearly and tactfully
  • Ability to solve problems quickly and independently, occasionally with limited backup resources
  • Minimum of 4 years related work experience and/or relevant training
  • Demonstrated competence with computer applications
  • Willingness to work evening hours and weekends
  • High school graduate

Desired Qualifications

  • Bachelors degree preferred
  • Familiarity with an integrated library system (Millennium preferred)

 Supervision Received

Supervised by a designated manager, but is expected to work independently and apply appropriate policies and procedures within the assigned area of responsibility. At times may have little or no supervision, and may have to make crucial decisions regarding patron safety and the libraries integrity.

Supervision Exercised

Hires, trains and supervises student workers and directs projects.

Revised Date: July 2009 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.