Human Resources

Title: Records Auditor
Classification: C4
Department: Records/Registration

Job Summary:

Lead person for the unit responsible for graduation audits, teacher certification and transfer credit evaluation.

 

Responsibilities - Essential Functions:

·         Assists individuals on the phone and in person.  Provides information and completes transactions as required by students.

·         Works at the service counter-answers questions, receives and provides paperwork for responding to customer needs and performs typical administrative functions such as registering students, cash operation, providing admissions information, producing transcripts, etc.

·         Interprets regulations and procedures and responds appropriately.

·         Uses information provided by computerized reporting to monitor and maintain the quality and accuracy of data.

·         Registers students.

·         Keeps supervisor informed about the units activities and any problems that need resolution.  Makes recommendations for improved functioning of the unit.

·         Serves as a resource person for faculty, staff and students within areas of expertise.

·         Performs duties characteristic of the lower classified Records Assistants in the unit.

·         Assists in the preparation and revision of forms and letters used by the unit.

·         Supervise student employees.

·         Other related duties as assigned.

 

Responsibilities - Non-Essential Functions:

·         Serves on the Customer Service Panel.

·         Works at registration events.

·         Works at commencement.

·         Assists other units within the Student Assistance Center during high demand times.

 

Degree & Certification:

·         Fully responsible for one of the following areas: Monitoring accuracy of degree audits, production of the commencement book and associated reporting or maintenance of the transfer equivalency inventory and responsibility for teacher certification reporting to the State Department of Education.

·         Responsible for monitoring the daily functioning of the unit and the accuracy of its work which includes generating computerized reports and other quality assurance processes.

 

Registration:

·         Handles registration concerns.

·         Responsible for monitoring the daily functioning of the unit and the accuracy of its work which includes generating computerized reports and other quality assurance processes.

·         Responsible for the organization and coordination of primary unit functions which includes the completion of the course schedule, the distribution and collection of midterm and final semester grade sheets, grade clean-up procedures, monitoring room scheduling for student events, and assisting with the set-up for registration events.

 

Required Qualifications:

·         High school graduate.

·         Minimum of four years related experience.  Related college course work may be considered in lieu of some of the experience requirement.

·         Demonstrated experience to successfully work under pressure and meet deadlines.

·         Demonstrated experience to successfully maintain positive interpersonal relationships.

·         Demonstrated experience to successfully operate office equipment.

·         Demonstrated experience to successfully provide quality customer service.

·         Demonstrated experience to successfully maintain satisfactory work performance and attendance.

·         Possess strong verbal and written communication skills.

·         Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.

·         Demonstrated experience to successfully handle multiple demands efficiently.

·         Demonstrated experience in a supervisory capacity.

·         Demonstrated experience to successfully perform keyboard proficiency.

·         Excellent organizational skills and attention to detail.

 

Preferred Qualifications:

·         Bachelor’s degree.

·         Higher education work experience.

·         Experience with mainframe applications.

 

Supervision Received:

Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.

 

Supervision Exercised:

May direct the work of student employees.

 

Physical Demands:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Must have the physical stamina to work long hours and/or more than 5 days per week.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

 

The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.  Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Revised Date: May 2011 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.