Human Resources

Title: Office Coordinator-Security Front Desk
Classification: C3
Department: Security

Job Summary:  Oversees customer service/dispatch area as the lead worker, train students, assign workload and tasks, performs duties for Security operations and special project work as assigned.

Primary Duties:

  • Oversee and maintain front desk/dispatch operation as a lead worker assigning work and work flow.
  • Respond to customer requests, complaints, questions, and resolves problems relating to parking or dispatch.
  • Responsible for record keeping of all customer contact.
  • Responsible for dispatch of Security officers.
  • Make decisions on requests based on approved departmental protocols pertaining to University security needs.
  • Compiles standard and special reports in a logical format using available software.
  • CCTV review and recording.
  • Responsible for emergency and non-routine communication relating to campus emergencies.
  • Develop office procedures as needed for the smooth and efficient operation of the Security desk and distributes with in the office.
  • Hire, train, discipline and schedule student employees.
  • Act as a back up to the Administrative Assistant during any absence.
  • Other related duties needed to efficiently run the Security front desk.

 Minimum Required Qualifications:

  • High school graduate.
  • Minimum of three years of related experience and/or relevant training.
  • Minimum one year supervisory experience.
  • Demonstrated experience to successfully work under pressure and meet deadlines.
  • Demonstrated experience to successfully maintain positive interpersonal relationships.
  • Demonstrated experience to successfully operate office equipment.
  • Demonstrated experience to successfully provide quality work
  • Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
  • Possess strong verbal and written communication skills.
  • Type 50 wpm accurately; spelling competency (minimum 80% accuracy).
  • Demonstrated experience to successfully use a variety of computer software applications.
  • Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
  • Excellent grammar and proof reading skills.

 Desired qualification:  (Preferred in addition to required qualifications.)

  • Some college course work.
  • Higher education experience.

 Supervision Received:

Receives general instruction and work assignments from a designated supervisor, but is generally expected to work independently.

Supervision Exercised:

May be responsible for the coordination of work assignments for student employees and temporary employees.

Revised Date: September 2008 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.