Charges are used by the Office of Housing and Residence Life to reduce damage, protect residents, and to stabilize housing costs. These charges are billed directly to the students account by the Office of Housing and Residence Life. Bills/charges may be paid online or at the service windows at the Student Services Building in Allendale or DeVos Building C downtown.
Individual room/apartment damages will be assessed by the full-time professional staff after departure/check-out or throughout the course of the year. It is the responsibility of the occupant(s) to pay for the replacement or repair of damaged property within a resident's room or in areas adjacent to it (i.e., windows, doors, and suite study areas). If you have any questions about this policy, see your Apartment Director/Living Center Director/Assistant AD/Assistant LCD.
Fees may also be assessed within the community for actions including, but not limited to, leaving bags of trash in the hallway or propping exterior building doors. Public area damage remaining after final check out (or not assessed during the semester ) will be divided and charged to each resident's billing account.
The fees/charges listed are not an exhaustive list, and other charges may be added at the discretion of Housing staff. If you have a question about a fee or charge, please review your student account in MyBanner and/or call Housing at (616) 331-2120.
NOTE: Due to FERPA laws, we cannot give out specific damage information & rationale to parents, so make sure students are calling our office personally with questions or concerns in regards to charges on their account. Even if students have given parents consent via the Student Accounts Office Release on myBanner, this does NOT cover Housing specifics of the details of these charges.
Housing & Residence Life will consider appeals for damages and/or fees associated at the end of each semester. Appeals will have to be received within a particular timeline of the charge (varies by semester). Please review the Closing Information before submitting your appeal as many questions can be answered through those policies and procedures.
The following circumstances are not considered valid reasons for an appeal:
Appeals will be accepted until 5pm Friday, June 17th. Review of appeals begins Monday, June 20th will final decisions no later than June 30th. Click here to submit an appeal of charges.
Further questions can be directed to firstname.lastname@example.org.
Please contact the Housing office with any questions (616-331-2120).
Housing will provide Housing Condition Summaries (HCS) after damages have been assessed. Only HCS forms with charges are available via this request process. Please click here if you would like a copy of your HCS to review charges. Requests for copies of the HCS is available until 5pm, Friday, June 10th. Further questions can be directed to email@example.com. Please allow up to 5 business days for processing.