• Facilities Services Departments
  • Arboretum
  • Custodial Services
  • Customer Service
    • Submit Work Order
  • Energy Management
  • Grounds
  • Mail and Receiving
    • Mail Pick-up and Delivery
    • Inter-Departmental Mail
    • Distributions
    • Preparation of Envelopes by Departments
    • Envelope Design
    • First Class Mail
    • Express Mail
    • International Mail
    • Standard A/ Bulk Mail
    • Preparation Requirements for Bulk Mail
    • Business Reply Mail
    • Package Services
    • Guidelines for Mail Handling Security
  • Maintenance
    • Damaged Lost or Stolen Keys
    • Key Request
  • Recycling
    • History of GVSU Recycling Program
    • What do we recycle?
    • Recycling Stats
    • Where can I recycle?
    • Recyclemania 2013
    • Recyclemania 2013 Results
    • RecycleMania 2012 Results
  • Safety Management
    • Environmental
    • Fire Safety & Clery Statistics
    • Health
    • Safety
• Facilities Services Staff Members
• Fire Safety & Clery Statistics
• Frequently Asked Questions
• Key Requests
  • Damaged, Lost or Stolen Keys
  • Submit Key Requests
• GVSU Motorpool and Vehicle Rentals
  • Driver Awareness: 12 or 15 Passenger Van Training
  • Motor Pool/Vehicle Rental
  • New Student Driver Procedures - Starting November 1, 2012
• Safety on the Web Training
• Submit Work Order

• Print
• Site Index

Frequently Asked Questions

What are some examples of requests for assistance that I should submit to Customer Service?

• Temperature calls - my office is too hot or too cold.
• Door problems - the lock on my office door doesn't work.
• Recycling - I'm cleaning out files and need a large volume of paper picked up for recycling.
• Spills - someone spilled a pop in the hall.
• Moves/set-ups - I need several boxes of heavy materials moved across campus.
• Special events - we need tables and chairs set up for an event.
• Bulb replacement - the light in my classroom is flickering.
• Roof leaks - water is dripping from the ceiling.
• Event signs - I'd like signs put up for a campus event.
• Hazardous waste - a student spilled something in a lab.

My student lives on campus and would like to report a problem in his/her room. How does he/she submit a work request?

Please ask the student to submit a work order on-line. If this is an emergency, call 331-3000.

How do I know it is an emergency or not?

If a facilities situation jeopardizes an individual's safety or makes a facility unusable or uncomfortable (for example, gas leak, too hot, electrical or lock problems, etc.), please call 331-3000 for immediate assistance. If the request is a routine request (for example, bulb change or cleaning assistance, etc.) then submit the request on-line. If there is any doubt, please call.

What if I'm not sure which department within Facilities Services & Planning to contact?

Call Customer Service at 331-3000 - the staff will be happy to help direct your call.

Page last modified August 11, 2011