BEGIN:VCALENDAR VERSION:2.0 PRODID:GVSU Events Calendar BEGIN:VEVENT DTSTART:20131119T133000 DTEND:20131119T163000 LOCATION:340 - Training Room DESCRIPTION:Workshop presented by Joan Epperson\, President Global Business Solutions\n\nIn today&rsquo\;s busy work environments\, emotionally charged situations can occur. \; Having the skills and competencies needed to defuse conflict and move the discussion forward is personally and professionally beneficial. \; Employees achieve win-win solutions\, deliver desired results and create a positive work environment. \n\n \;During this interactive learning and growth experience\, participants will":" \n\n\n\n Develop/enhance the skills and competencies needed to defuse emotional situations.\n\n Learn to remain calm and objective\; respond with a level head and maintain self-control in the face of adversity.\n\n Become skilled at making a quick recovery and helping others do the same.\n\n Develop/enhance the skills needed to take charge in difficult situations and keep the discussion moving forward.\n\n Seeing the opportunity in a difficult challenge.\n\n Learn to apply these systems\, strategies\, tools and resources to enhance career success\, be resilient and live their ideal life! \n\n\n\nRegister at www.gvsu.edu/seminar.\n\nProgram approved for COT Development Credit. SUMMARY:Excellence Series":" Managing Emotions Under Pressure PRIORITY:3 END:VEVENT END:VCALENDAR