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AP Leadership: Module 4 - Customer Service

AP Leadership

AP Leadership

Date and Time

Wednesday, December 6, 2017
8:30 AM - 11:30 AM

Location

  • Kirkhof Center » RM 2270

Description

MODULE 4:  Customer Service

Presenter:     Paul Stansbie, Associate Dean, College of Community and Public Service

Register at www.gvsu.edu/sprout. This program is limited to AP Staff.

Participants will learn how to:

  • Think of students, parents, visitors, faculty and staff as customers and how to demonstrate commitment to all customers through respect, knowledge, responsiveness and courtesy.
  • Build long-term customer relationships by anticipating, listening to, understanding, effectively communicating with, and meeting or exceeding our customers' needs.
  • Meet individual needs, paying attention to people from diverse cultures and those with special needs.
  • Give timely responses to customer questions and take personal responsibility for providing service that is convenient, prompt, and efficient.

Prior to this Module, participants are expected to view webinar and pass quiz of:

LEADERSHIP IQ:  7 Psychological Secrets of Great Customer Service

Contact

Human Resources hro@gvsu.edu or 616-331-2215.

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