SAP Assignment Support Options

SAP Locations:

SAP is installed in the following locations:

DeVos Building

  • Labs 203, 204, 205 and 210
  • Library lab

Seidman Building

  • Labs 2009, 2011, 2015
  • Mini-Computer Lab 2044

Allendale library lab


5 Support Options

  • 5 options to get help on your SAP business process assignments:
    • Solutions Database (online)
    • Forum (online)
    • BlackBoard Instant Messaging (online, real-time)
    • Face-to-Face SAP Assignment Assistance Help Desk (real-time)
    • Over The Phone SAP Assignment Assistance Help Desk (real-time)

Solutions Database

Solutions Database

  • Connect to the GVSU VPN
  • Connect to the Portal
    • http://www.gvsu.edu/erp
    • Click on the SAP Assignment Support dropdown
    • Click on Portal Login(This will bring you to the login screen. Enter in your username and password in the corresponding fields. Your username and password is the same as your blackboard login information.)
    • Go to tab Solutions Database
  • Use key words to search for your problem
  • View the pdf file : student level solution

Forum

Forum

  • Connect to the GVSU VPN
  • Connect to the Portal
    • http://www.gvsu.edu/erp
    • Click on the SAP Assignment Support dropdown
    • Click on Portal Login(This will bring you to the login screen. Enter in your username and password in the corresponding fields. Your username and password is the same as your blackboard login information.)
    • Go to tab “Forum”
  • Submit your questions with:
  • Exercise name
  • Your assigned number / “identifier”,
  • The problem:  At what step #, what the error states
  • Get your “guidance” within 1 business day by your classmates
  • Interns will wait 1 business day before responding to allow peer assistance

Blackboard IM

Blackboard Instant Messaging

  • Previously known as “Wimba Pronto”
  • Used as online classroom & virtual office hours
  • How it works
    • Chat one-on-one, depending on your problem we can help you by:
    • Instant messaging with screenshots
    • Audio call
    • Share desktop screen (ScreenShare)
    • Share documents (works like Google Docs)
    • Collaborate visually (virtual Whiteboard)
  • From school lab
    • From Windows menu, search for “Blackboard IM”
  • To get BB IM on your computer
    • Log into Blackboard : https://mybb.gvsu.edu/webapps/login/
    • Find on your first page “BB IM”
    • Download BB IM on your computer
    • Start IM with someone from “SAP”
      • Step-by-Step Instruction

Face-to-Face SAP Assignment Assistance Help Desk

On the 3rd floor of the L. William Seidman Center, Management Department (in front of office: 3133)

SAP Assignment Support Hours

Over The Phone SAP Assignment Assistance Help Desk

Phone: 1-616-331-6402

SAP Assignment Support Hours



Page last modified January 31, 2018