Volume 7, Number 2 (Winter 2002-2003)
Electronic Edition Released: February 2003
Editor's Introduction
Jerry Fjermestad and Nicholas C. Romano, Jr., Guest Editors,
"
Introduction to the Special Section: Advances in Electronic Commerce Customer Relationship Management
"
Nenad Juki´c, Boris Juki´c, Laurie A. Meamber, and George Nezlek,
"
Implementing Polyinstantiation as a Strategy for Electronic Commerce Customer Relationship Management
"
Mohamed Khalifa and Vanessa Liu,
"
Satisfaction with Internet-Based Services: The Role of Expectations and Desires
"
Petra Schubert,
"
Extended Web Assessment Method (EWAM): Evaluation of Electronic Commerce Applications from the Customer's Viewpoint
"
Nicholas C. Romano, Jr.,
"
Customer Relationship Management for the Web-Access Challenged: Inaccessibility of Fortune 250 Business Web Sites
"
Khawaja A. Saeed, Yujong Hwang, and Varun Grover,
"
Investigating the Impact of Web Site Value and Advertising on Firm Performance in Electronic Commerce
"
Wen-Shenq Juang, Chin-Laung Lei, and Horng-Twu Liaw,
"
Privacy and Anonymity Protection with Blind Threshold Signatures
"