Volume 6, Number 2 (Winter 2001-2002)
Electronic Edition Released: January 2002
- Vladimir Zwass, Editor's Introduction
- Nicholas C. Romano, Jr., and Jerry Fjermestad, Guest Editors, "Introduction to the Special Section: Electronic Commerce Customer Relationship Management (ECCRM) "
- Ping Zhang and Gisela M. von Dran , "User Expectations and Rankings of Quality Factors in Different Web Site Domains "
- D. Harrison McKnight and Norman L. Chervany, "What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology"
- Nicholas C. Romano, Jr., and Jerry Fjermestad, "Electronic Commerce Customer Relationship Management: An Assessment of Research "
- Marios Koufaris, Ajit Kambil, and Priscilla Ann LaBarbera, "Consumer Behavior in Web-Based Commerce: An Empirical Study "
- Wenli Wang, Zoltán Hidvégi, and Andrew B. Whinston, "Designing Mechanisms for E-Commerce Security: An Example from Sealed-Bid Auctions"